Privacy Policy

PRIVACY POLICY

1. We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following –

• your name and surname;
• your email address;
• your physical address;

1. It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.
2. This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.
3. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
4. The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), and to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us.
5. The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is –

• required in order to comply with applicable law, order of court or legal process served on the Company; and/or
• disclosure is necessary to protect and defend the rights or property of the Company.

1. We will be entitled to disclose your personal information to those of our employees and/or third party service providers who assist us to interact with you via our Website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
2. We will –

• treat your personal information as strictly confidential;
• take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
• promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
• provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
• upon your request, promptly return or destroy any and all of your personal information in our possession or control.

1. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
2. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the Company, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

 

ISO BEARINGS CC Privacy Notice

 

Introduction:

Your privacy is critically important to us we are committed to handling your personal information with the utmost respect and care. By closely following the guidelines and standards of the POPI Act we not only comply with the law but also ensure that your data is secure and safe.

If you have questions about deleting or correcting your personal data please contact our administrative office.

It is ISO BEARINGS policy to respect your privacy regarding any information we may collect while operating our websites.

We reserve the right to update this notice.

 

Who we are:

ISO Bearings was established in 2007 with the goal of supplying affordable, reliable products to the industrial, mining and agricultural sectors. In a few short years, we have become one of the top bearing suppliers in the country with many distributors across the nation. We have reached the international market as well, with our goods reaching Denmark, Australia, Vietnam, Zimbabwe, Botswana and Namibia, to name a few. This is a testament to the quality of our goods, affordable pricing and great service.

We are constantly trying to improve our products with innovative ideas and designs to extend general product life and are constantly looking for new designs to suit industry specific applications, such as our AGPRO series for the agricultural market. With these qualities, we are aiding these sectors by increasing operating time while reducing downtime for maintenance and repairs.

With our combination of experience and expertise, you will have peace of mind in the knowledge that your operations are in good hands and that every expectation will be exceeded when purchasing our ISO Brand products. 

The type of personal information we collect:

We currently collect and process the following information, including but not limited to:

• Client names;
• Addresses;
• Email details;
• VAT Numbers;
• Company registration numbers;
• Banking Details;

How we get the personal information and what we use it for:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Contractual obligations;
• Payment collection purposes;
• Marketing Purposes; 

We may share this information with:

• Banking Institutions;
• SARS- verification purposes;
• Auditors;
• Suppliers;

When will we process your personal information: 

In terms of Section 11 of the Protection of Personal Information Act (POPI), the justification ground which we base our processing on consist out of the following:

• The data subject or a competent person where the data subject is a child consents to the processing. Kindly note that you have the right to withdraw your consent;
• The processing is necessary to carry out actions for the conclusion or performance of a contract to which the data subject is a party;
• The processing complies with an obligation imposed by law on the business;
• The processing protects a legitimate interest of the data subject;
• The processing is necessary for the proper performance of a public law duty by the business;

Or

• The processing is necessary for pursuing the legitimate interests of the business or of a third party to whom the information is supplied.

 

How we store your personal information:

Your information is securely stored:  on our system and at our premises.

We keep your information according to our data retention policy. We will then dispose your information according to our data destruction policy.

Your data protection rights:

• You are entitled to access your personal data by sending a written request to accounts@isobearings.co.za. We may charge you a fee for this service.
• You may also request us to correct or supplement any of your personal data which we will undertake as soon as practicable.
• Request the destruction of your personal data. We will consider your request in light of any other laws or regulations prohibiting us from destroying your personal data.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at accounts@isobearings.co.za if you wish to make a request.

 

Contact details:  ISO BEARINGS

Name: ISO BEARINGS CC

Address: 12A JET PARK ROAD, JET PARK

Phone Number: 0118222727

E-mail: accounts@isobearings.co.za

 

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at accounts@isobearings.co.za

Should you believe that ISO BEARINGS has utilised your personal information contrary to Applicable Laws, you undertake to first attempt to resolve any concerns with ISO BEARINGS. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, using the contact details listed below.

The Information Regulator (South Africa)

JD House, 27 Stiemens Street,

Braamfontein, Johannesburg, 2001
P.O Box 31533
Braamfontein, Johannesburg, 2017

POPIA Complaints email: POPIAcomplaints.IR@justice.gov.za

PAIA Complaints email: PAIAcomplaints.IR@justice.gov.za